When you ship to us there are several ways your device can be packaged, shipped, and insured.

We recommend using FedEx and insuring for the desired amount of coverage.

Many times the fedex shipping clerk can offer advice on package material that will get your device safely to our door.

If you choose another method, we recommend using a rigid box, plenty of padding (bubble wrap, foam, paper). Wrap your device so there is a liberal amount of cushioning, then fill the empty space in the box with paper, foam, or bubble wrap. The goal here is to keep the device from moving around and hitting the sides of the box.

Please be sure to include a copy of your confirmation email in the box with your device. Do not use packaging you would like returned – we recycle all materials. Also, do not include power adapters, cases, or any other accessory for your device – unless that is being diagnosed as the potential problem too.

Feel free to contact us if you have any questions regarding shipping your device to us, or you need further assistance with your order.

We appreciate your business!